Never before had the work experience the feeling of excitement,UGGs, but yesterday a small thing, really made me excited one.
Have a big client,bailey UGG boots, one of the other men with him all the DHL deal of people feel unhappy, We all felt as if he had advice for us, or deliberately favor any other provider against us. and I have always been reluctant to deal with this person.
Yesterday, he went back to me a very rude e-mail:
You can not say RDC is just doing inbound and outbound. There are thousands of company can do it, so what is the advantage for RDC?
So, pls write the report and Ivy will review and chop on it.
very angry after I saw how he spoke so prickly it, some do not cover the confrontation with us. I was angry for a while alone. Later, things need to negotiate with him, so hard with scalp to call him, but my heart felt the deal was a turning point that can, at least a turn for the better communication.
me: e-mail I saw Ha, I will let my colleagues in related handled in accordance with your request.
him: good. (absently, feeling ready to hang)
me: you can write a really rude EMAIL ah, that feelings do not stay in the. (Red Hat)
him: ( Some embarrassed) too busy, the computer broke down again, a lot of things ...
me: Oh, okay. show that you really do not treat us as outsiders. (yellow hat, gave him a higher level)
him: yes. we have such a long time cooperation ....< br> Then on more cordial atmosphere, and I also took the opportunity to put another thing to solve.
off the phone, by the addition a colleague's praise, praise me put it so well. and he was always flattered.
their own way of thinking these days actually have been some changes, which thanks to the training on Friday the 6 thinking hats, also very grateful to the teacher, the teacher great, very interesting lectures, class so that we can do as much exercise. cited several cases, such as a regular late against tube staff, telling them to use the yellow hat (praised is to) to find this way of thinking staff benefits. from the case on the point of view, the employees really do not have much merit at all, but the teacher said, looking at least 10 in each group. Ever since, we use our brains, each group actually have found more than 15 benefits. another case, you take a boat sank, you're lucky, was washed up on a desert island, the only thing your body is the belt, then you can do with a belt What,Bailey UGG boots, with the green hat (creative) to think. so that everyone began to write, I wrote a 7, has been amazing for his innovative thinking,UGG bailey button, and had never had a problem to think so. Then each group has focused on innovation, the results of each group have written 20 or more, people really surprised.
training from this small, I suddenly discovered that people talk about their feelings on the ideas and not that hard, just wear red cap, praised the others is not that hard, just need to Wear a yellow hat, innovative thinking is not so hard, just wear a hat cheats .6 thinking makes me feel very difficult to do things before, and now the same as stripping hat Simple, really come to understand the thinking of a hat to describe the intention of the Department.
now for Mom and Dad, but also more able to praise with the yellow hat with a red cap speak his own mind, with the green hat to find the easy humor.
hereby record about.
No comments:
Post a Comment